Orders are processed and shipped out within 3 business days. The transit time for delivery of items may vary depending on location within the US, however typical transit time is 5-6 business days.
Once the order has been received, one of our team members will reach out via telephone to verify the order and shipping address. We do this to ensure the freight company efficiently delivers the items.
Once we ship out your furniture, we will send you an e-mail with all the tracking details. You will be able to track your delivery online or contact the shipping company over the phone. When the furniture arrives at the local terminal, you will be contacted for an appointment by shipping company ahead of time so that you can plan your schedule accordingly. They will call you a day prior to the delivery to make an appointment. Please contact us if you for some reason have not received shipping information.
When you receive the item from the fright company, it is imperative that you inspect the packages. If the box has any damage, please note so on the delivery sheet they ask you to sign.
Also please note that we only offer curb side delivery. This means that you will need to take the packages inside your place of residency. This may require additional help.
If your item has been inspected and determined to be damaged, please make sure to sign the acceptance of delivery as damaged. This ensures it will be easy to take care of the damaged item.
We will file any damage claims necessary and get the necessary replacement parts sent out to you ASAP. You are responsible for saving the damaged items either until someone comes to pick them up or inspect the damage, at our discretion. If you refuse the item, you will be responsible for the return shipping and the shipping of any replacement items plus any cancellation fees as applicable.
At the time an order is placed, you will receive a notification via e-mail describing all order details. A team member at Murphy Cabinets will review the order, and confirm order details via a telephone call. This typically takes up to 48 hours after the order is placed. If any cancellations are made after the order has been confirmed via telephone, you will need to follow the return policy as outlined below.
Items purchased may be returned within 30 days of delivery. A 20% restocking fee will apply and you are responsible for shipping charges incurred for shipping the items back. All merchandise must be in its original condition and packaging. As soon as we receive the goods back we will check to see that no parts are missing and then we will issue a credit to your account.
It is important that you inspect the furniture for damages upon delivery. Please refer to the damages section above. If an item is found defective, we will repair or replace it at no cost to you.
We cannot be held responsible if your order does not fit into your home. You cannot refuse or return your order for this reason.
There are a few items that can’t be returned:
- Clearance items
- Items you have already assembled
To start a return, please contact us.